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ARC Operator Ref: DON/18/0771

Doncaster Metropolitan Borough Council, ADULTS, HEALTH & WELLBEING
Based at: Civic Office
Salary details: Grade 6 £13,120 - £13,780 + Shift Allowance  
Job details: 26.25 Hours, Part Time, Permanent
Closing date: 02 January 2019
Interview date:
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Doncaster Metropolitan Borough Council, ADULTS, HEALTH & WELLBEING 

Based at: Civic Office

Salary details: Grade 6 £13,120 - £13,780 + Shift Allowance 
Job details: 26.25 Hours, Part Time, Permanent

Closing date 2nd January 2019

Alarm Receiving Centre Operator

We are passionate about our Place and we firmly believe we have one of the strongest propositions in the country. Building on the strengths of being the UK’s best connected location, Doncaster is transforming the way it looks and feels. Anyone joining our council can look forward to working for a confident, ambitious organisation with big plans to develop further and deliver for our residents, workforce and visitors.

You will work as part of a team to deliver a first class, professional customer service, primarily providing the Council’s 24 hour contact, 365 days per year contact including CCTV monitoring and response, both during normal working hours and out of hours. 

You will be responsible for the delivery of an emergency response, action and monitoring function, including CCTV, ensuring a social care focused approach.

In addition, you will work across teams delivering customer services through a diverse range of access channels, including face to face, telephone, intercom, door access control, text and email.

Further details about the responsibilities and requirements of the role are contained in the job profile and role summary. 

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, local government pension scheme and access to a range of staff discount and flexible benefits schemes. Visit our Working in Doncaster page to find out more. 

Shortlisting: week commencing 31st December 2018 

Interviews: week commencing 7th January 2019

For further information about the role please contact: Gerald O'Donnell on 07768560956 or email Gerald.O'Donnell@doncaster.gov.uk

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.